Frequently Asked Questions
Find answers to common questions about our tutoring services, pricing, and how we help students succeed.
Our 7-day free trial includes 2 hours of 1-on-1 tutoring with an expert tutor in your chosen subject. No credit card required. You'll get access to our learning platform, progress tracking, and all basic features. 95% of students continue after their free trial.
Yes! After signing up, we match you with 3 tutors that fit your learning style, schedule, and subject needs. You can review their profiles, watch introduction videos, and schedule a trial session with each. Choose the tutor you connect with best.
We offer 24+ subjects including Mathematics, Science (Physics, Chemistry, Biology), Computer Science, Languages (English, Spanish, French), Test Preparation (SAT, ACT, GRE), Business Studies, Economics, Psychology, and Creative Arts. Contact us if you need a subject not listed.
All tutors undergo a rigorous 5-step selection process: 1) Subject matter expertise test, 2) Teaching methodology assessment, 3) Background check, 4) Mock teaching session, 5) Ongoing training. Our tutors have an average of 5+ years teaching experience and 95% hold advanced degrees.
Yes, you can upgrade, downgrade, or cancel your plan anytime from your account dashboard. No contracts, no hidden fees. If you cancel, you'll continue to have access until the end of your billing period. We also offer prorated refunds for unused time in certain cases.